The way we work is changing, and so is the way we work with technology. Previously, teams had to jump between multiple different platforms to find information or client notes, be tied to working in an office with no room for flexibility, or be unreachable out on site and on the road.
Today, solutions like unified communications mean that teams can connect and collaborate more efficiently in the office, at home or on the road. Unified comms brings together tools that were once separate – like cloud calling, video conferencing, file sharing, team chat and more – all into one centralised platform to help unify your workplace.
When it comes to unified comms, there’s a number of different solutions including Telstra Calling for Office 365, Cloud PBX Calling and Telstra IP Telephony (TIPT). Within these solutions, there’s also a myriad of communication and collaboration tools that make up these platforms, so it’s important to take the time to understand what your team needs to optimise your business processes.
5 benefits of unified comms
At TBTC Melbourne South, we’ve recognised 5 top trends that businesses are experiencing when using one cohesive platform.
1. Connecting the remote workforce
Remote work is now steadily on the rise, prompted by both the pandemic and the growing use of mobile work devices. What was once difficult to support with premises-based tech is now the new norm, and has pushed businesses to adopt technology that assists in the facilitation of a decentralised workplace. This can help lead to greater flexibility for employees and a more agile workplace.
Unified comms means that teams have access to a consistent set of applications and tools. This enables remote workers to connect and collaborate as if they were in the office, and for site-workers to remain contactable by their team and clients.
2. Improved communication & collaboration
When your employees work in teams, unified comms provides the right tools and applications to help facilitate effective communication and collaboration. With more and more dispersed workforces and decentralised operations, teams rarely meet all together in the same place. Team chat and file sharing tools can help teams communicate with each other, with clients, and across departments, from more locations and time zones. By having one unified platform, everyone in your business uses the same applications on their desktop, laptops and mobile devices. This helps users collaborate in real time wherever they are, keeping everyone on the same page.
3. Scalability
The highly integrated nature of unified comms makes it easier to scale depending on what your business needs. You don’t have to worry about purchasing and managing additional on-site servers or physical hardware costs – you can simply add features as needed. Certain unified comms solutions also help provide a more agile platform for dealing with sudden or seasonal short-lived spikes: you can simply scale up for the period needed, then scale back down.
4. Increased productivity
Less time spent playing phone tag, chasing down files from team members or travelling for meetings, means more time getting on with the important things. Small timewasters can amount to a lot of downtime for any business. So, integrating a platform that helps improve the efficiency and speed with which tasks are completed, while also providing opportunities for productive multi-tasking and effective collaboration, can assist in improving your productivity. Appropriate tools are ready to use from a single platform, making processes simple for your team.
5. Streamlined customer experiences
It’s important for any company’s sustainability to better serve their customers and improve their experience. Unified comms gives your team the ability to respond to customers more quickly – they’ll be able to see incoming calls, chats, or emails across their devices.
When customers contact your business, the notes and important information associated with the contact can be accessed by all team members. This helps lead to faster resolution times and demonstrates the customer’s value to your business. This in turn can help create a more seamless experience internally, and provide a more consistent customer experience.
How TBTC Melbourne South make UC simple
At TBTC Melbourne South, our trusted technology advisors can help make unified comms simple for your business. Our team will ask questions like what kind of files you share, how you connect with customers, and whether you have a dispersed workforce. We’ll work with you to understand your business and make tailored recommendations to help address your specific needs, turning technology into opportunity now and in the future. Let’s get connecting – talk to us today.
