Is the hybrid workplace here to stay?

With our country now on a seemingly steady trajectory back to normality, it poses questions around what the new norm might look like – especially for businesses.

The pandemic has changed operating rhythms for businesses, in both positive and negative ways. But arguably one of the biggest changes that the Covid crisis has had on businesses is the merge to more remote and hybrid working arrangements. What started as an obligation for businesses, now appears to be here to stay.

Expectations for flexible working arrangements have changed

Current trends show that flexible working is no longer a perk, it’s a necessity. While certain industries are known for flexible working, not all sectors are created equal when it comes to flexibility. And it’s the industries that didn’t have the option of flexible working pre-Covid that are making their voices heard on this topic.

Now that employees have had a taste of working from home, and businesses have seen that they can maintain a productive workforce without the need for a daily dose of face-to-face contact, it’s likely that employees will expect more flexibility.

How a hybrid approach can impact efficiency and productivity in the workplace

With the right processes and technology in place, the hybrid workplace can be a prosperous environment for businesses. However, without the right tools to connect your team, systems, and processes, the lines of communication can start to become unclear. This can impact on productivity and means businesses can run the risk of internal issues bleeding into external tasks, impacting customer service.

In a post-pandemic world, businesses will need to build on the contingency plans put together during the pandemic to establish more robust systems and processes to support teams – allowing them to connect and collaborate to maintain and improve efficiencies, regardless of where they are.

At TBTC Melbourne South, we’ve seen first hand how integrated communications can help support the hybrid work model by:

  • Boosting productivity
  • Reducing costs
  • Supporting accessibility for employees
  • Helping streamline security
  • Providing consistent customer service
  • Consolidating systems across the business
  • Enabling fast scaling up or down

How to keep your team connected no matter where they are

Today, technology has evolved to support working from more places. Unified communications tools (like Telstra IP Telephony, Telstra Calling for Office 365, and Cloud PBX Calling) enable your team to email, chat, make calls and video conference all in one platform.

Leveraging technology like unified communications can help bring your team together in one platform, no matter where they are connecting from.

While communication tools themselves can be the key to a successful hybrid workplace, communicating these initiatives with your team is important too. Once you’ve got everyone connecting on the right tech, the next step is to set up your processes for communicating on these channels to maintain a cohesive team culture.

For some businesses, scheduling in some time in at the end of the day for a debrief and water cooler might be the way to go. For others, setting up a group chat where people can drop in throughout the day might be more appropriate.

Including your team in the process can help bolster buy-in and improve the integration of a hybrid work model. Keeping your team involved in discussions, and administrating polls or surveys can also help ensure that the systems and processes being put in place are having a positive effect.

How TBTC Melbourne South can help

At TBTC Melbourne South, our technology experts can help provide a solution to support your hybrid workplace. Firstly, we’ll take the time to get to know your business and your strategic goals. We’ll ask questions like how many people you have working remotely and connecting to your network, the applications you need to run your business, and your plans for the future. Ready to get started? Talk to us today.

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