Business continuity in a post-COVID world

COVID-19 has hit businesses hard on a global scale, with businesses needing to quickly adapt to remain viable. But amidst the chaos, there are lessons that can be learned. The concept of business continuity, and strategically planning to lessen the impacts of disasters, is something businesses of all sizes can benefit from.

As we’re seeing across Australia, a pandemic like COVID-19 doesn’t play by any rulebook. Successive waves of the virus can see full lockdowns of cities and industries re-introduced, further damaging already hurting businesses. So how can you as a business owner safeguard your business?

Be prepared and make a plan

The first step to preparing your business to weather any potential disasters is to develop a plan. A business continuity plan is a documented contingency plan that your business can put into action when things go wrong.

Preparing a business continuity plan will help you to identify and prepare your business for risks that are out of your control. The planning process involves ensuring that information, staff and assets are protected in the event of a disaster.

Creating and implementing systems and processes that ensure your business is able to function quickly and efficiently in a time of crisis and upheaval is invaluable. You cannot predict the next crisis, but you can be prepared for it.

Top tips for your business continuity plan

While developing a business continuity plan can seem daunting, there are a few simple steps you can take to get started.

1. Assess potential threats

Forewarned is forearmed. Make a list of your critical business functions, and events that could impact them (for example, flooding, a cyber attack, or power outages). For many industries and businesses during the COVID-19 health crisis, preparation has been vital. Keeping abreast of latest developments and how your business (or suppliers) may be affected can help you respond rapidly if disaster strikes. 

2. Identify your options and opportunities

As a business owner, it’s important to examine all of the opportunities available to you so your business can continue to operate, or even thrive, in the event of a disaster. This may include changing how you deliver your products or services. As COVID-19 has shown, measures such as setting up your staff to work remotely may be necessary to remain viable.

3. Implement bulletproof back-up systems

Backing up your business files is critical in ensuring your business can continue operating with minimal disruption. While larger businesses may need to consider setting up a disaster recovery centre, cloud disaster recovery is one of the most simple and safe ways to back up your important data.

4. Plan a path back to normal

All things must come to an end, so to, a crisis. A disaster recovery strategy to transition back to normal will help your staff and business get back into a regular operating rhythm.

The experts at Telstra Business Technology Centre Melbourne South can help you and your business adapt during COVID, and prepare for any other surprises that could arise down the track. We’ll get your tech sorted, so you can plan for the unplanned.

Call us at TBTC Melbourne South on 1300 669 103 or email us at to chat about business continuity. Let us help you immunise your business from disaster.

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